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Frequently Asked Questions
Everything you need to know about AURA Amulet.
Shopping & Products
Yes, absolutely. Every crystal we use is 100% genuine and natural — no dyes, no glass, no synthetics. You'll notice natural variations in color and texture from bead to bead. That's how you know it's real. The earth made these stones, not a factory.
Start with how you want to feel. Browse our
Shop by Collection section — Calm, Protected, Loved, Successful, Balanced — and see which one draws you in. There's no wrong choice. Often the stone you can't stop looking at is the one you need.
Most of our bracelets are designed to fit the average wrist comfortably — approximately 5.5 to 6.5 inches in circumference. They're made with a high-quality elastic stretch cord that slides on and off easily. Need a custom size? Leave a note at checkout or email us. We're happy to adjust.
We love custom work. If you have a specific combination of stones in mind, or want to create something meaningful for a special person or occasion, email us. Tell us what you're envisioning — which stones, what intention, who it's for — and we'll work with you to bring it to life.
We don't make medical claims. What we can tell you is that thousands of people have shared that wearing their bracelet helps them pause, breathe, and reset during stressful moments. Whether it's the stone's energy or the power of a physical reminder — we'll leave that for you to decide. Either way, if it helps, it helps.
Shipping
We hand-string bracelets in small batches. Most orders are processed and shipped within 1-3 business days.As soon as your package ships, you will receive a confirmation email with tracking information.
United States: 6-15 business days
Delivery times are estimates and may vary depending on your location, customs processing, and peak seasons.
Free shipping throughout the store
Yes, we ship worldwide. Please note that international customers are responsible for any customs fees, import duties, or taxes that may apply. These are set by your local government and are unfortunately beyond our control.
Absolutely. Once your order ships, you'll receive an email with your tracking number and a link to track your package. If you didn't receive it, check your spam folder or email us.
First, check with neighbors and your local post office — packages sometimes show up a day or two after scanning. If it's still missing after 48 hours, email us with your order number. We'll open an inquiry with the carrier and make it right.
Payment
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay. All payments are processed securely through Shopify's encrypted checkout.
Yes. Our store is powered by Shopify, which is Level 1 PCI DSS compliant — the highest standard of payment security. We never see or store your full credit card details.
Your payment is processed at the time you place your order. If an item is out of stock or there's an issue, we'll let you know immediately and offer a full refund or a replacement.
Returns & Refunds
You may return unworn, undamaged bracelets within 30 days of delivery for a full refund of the item price. Original shipping costs are non-refundable unless the item arrived damaged or we made an error. For full details, visit our Shipping & Returns page.
Email us with your order number and the reason for the return. We'll reply with the return address and simple next steps. Return shipping is at your cost unless the item arrived damaged.
We're so sorry about that. Email us within 48 hours of delivery with a photo of the damage and your order number. We'll send a replacement or issue a full refund — your choice — and cover any shipping costs. No hassle.
Once we receive your returned item, refunds are processed within 5-7 business days to your original payment method. Your bank may take a few extra days to show the funds in your account.
Yes, on a case-by-case basis. If you'd prefer a different stone combination or size, email us. We're happy to help figure out an exchange that works for you.